City of Post Falls Garbage Service

Automated Toter Service in Post Falls.

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Your Area is Going to
AUTOMATED REFUSE COLLECTION
STRAIGHT TALK

CGS-PFS new toter service truck

Items that should NOT be placed in the new containers include: large quantities of dirt, sod or rock, large appliances or furniture, flammable materials such as oil, gas or paint, concrete, hot ashes, and debris from construction, remodeling or demolition.

The durable plastic material is impervious to odors and household chemicals. It does not corrode, or deteriorate and It’s RUSTPROOF!

  1. What is Automated Collection?

    Automated Collection is a totally unique system of residential refuse collection. Each home is furnished with a special container which the householder rolls to the end of the driveway on collection day. The garbage truck, equipped with a lifting mechanism on the side, will pull up to the container. The operator never leaves the truck cab, but controls the entire loading operation from his right hand drive seat. The whole process takes only about 10 seconds. After collection, the resident rolls the durable, weather-resistant container back to either its indoor or outdoor storage place.

  2. Why is Automated Collection better than traditional methods?
    • The most important feature of automated systems is that it allows Coeur d’Alene Garbage Service/Post Falls Sanitation to collect garbage much more efficiently.
    • It will help stabilize cost while improving service.
    • Automation eliminates manual loading, thus reducing job related injuries.
    • Coeur d’Alene Garbage/Post Falls Sanitation supplies extremely durable containers with close fitting lids (toter). This eliminates expense on your part for personal cans. Litter, odor and fly problems are greatly reduced.
    • The curbside containers are maneuverable and easy to roll. No more strained backs from “carrying out the garbage.”
  3. What kind of refuse can I put in the container?
    CGS-PFS prohibited refuse
    Typical household and miscellaneous trash of course. In the interest of container cleanliness, we encourage you to use plastic bags for wet garbage and to occasionally hose out your container. Be sure to continue recycling your recyclables.
  4. Will residents set out the containers in time for early morning collection?

    Residents usually learn to work with the system in order to benefit from its advantages. Occasionally, customers call in “misses” where they have put their containers out too late. In order to deal with this problem, operators will be instructed to make a note of addresses where containers were not out for collection so customers can be informed and requirements enforced. Where collections occur early, customers soon learn to set the container out the night before. Residential service begins at 6:30 a.m. each day.

  5. What about occasional extras?

    EXTRA BAGS: Neatly place extras in bags, 3 feet from the container. The driver will empty your container, re-load it and empty it again.

    EXTRA CHARGES: There is an additional charge for extra bags and any service requiring the driver to leave the truck (such as extras, repositioning the cart and when
    the toter lid is not closed but is ajar). Check with Post Falls Sanitation for the current extra charge rates. Utility rates are also available on the City of Post Falls website at
    www.postfallsidaho.org.

    To avoid any extra charges:
    1) Position the cart correctly
    2) Make sure lid closes tightly and is NOT ajar
    3) When possible save extras until the next week
    4) Visit the transfer station when you have excess garbage
    5) If excess is on a regular basis, you can get a second container for a minimal monthly additional charge
    6) Remember to recycle.
     

  6. What about pack-out service?

    If you are paying for pack-out service, simply place your new container where your cans are currently stored. The driver will bring your container to the truck and return it when emptied. This is an extra service and charged accordingly.

  7. What will you do if a medical (or physical) condition prohibits my handling the container?

    Upon receipt of certification by a licensed medical doctor that your health will not permit you to handle the container, steps will be taken to have your container moved to the curb on collection day by someone other than yourself AT NO CHARGE.

  8. What about parking on collection days?

    “So that the collection truck can easily approach the containers, we ask that you do not park at the curb within ten (10) feet of carts on collection day.” This simple request has had remarkable effectiveness, even in areas that were considered to be sure problems.

  9. Where do I place my toter for collection?
    CGS-PFS new toter
    NO MORE ALLEY PICKUP
    Please place your container face forward at the corner of your driveway within 2 feet of the curb. Your toter must not be placed within 3 feet of your mailbox. If you have multiple toter service, keep 3 feet between each toter. Extra fees will be charged for toters not placed properly at the curbside. See schedule of fees.
  10. What if vehicles block containers in the street

    At the curb it is a simple matter to avoid parking conflicts by requiring containers to be placed at the corner of the driveway. Unless householders park in front of the driveway, the container will be accessible. In those few locations where parking is an extreme problem, or where sidewalks are narrow, many cities ask residents to place containers in the gutter beside the curb, and to park autos so as to accommodate the new system.

  11. How does the system work in inclement weather?

    The containers are tested to withstand temperature extremes from -60° below zero F to 200° above zero F. Users in snowy areas like Minnesota, Wisconsin, Wyoming and Montana have shown that the system works well in adverse weather conditions. The wide wheels (2 1/2”) ride well on snow and users comment that the container is surprisingly easy to roll out with snow on the ground. In winter it may be necessary to place your cart on the street side of the snowplowed berm. In cul-de-sacs it is important to place your cart so the collection vehicle can reach it.

  12. Who replaces damaged containers?

    Coeur d’Alene Garbage Service/Post Falls Sanitation expects householders or vandals who damage containers to replace them. Molded containers are extremely durable and can withstand even the toughest abuse, however, containers which fail in normal use are replaced by us under the terms of the standard warranty policy.

  13. What happens when a householder moves?

    They leave their container for use by the next resident. In spite of its apparent convenience as a storage bin for household effects, very few containers “disappear” when residents move. The containers are a bit awkward in the trunk of a car or back of a pickup. At any rate, loss from theft or moving is easy to trace since our company name is permanently applied to each container.

  14. What if my container is stolen or destroyed?

    Each household will receive one cart when the new system begins. Although stolen carts are somewhat rare, it can happen. In this situation Coeur d’Alene Garbage/Post Falls Sanitation will replace the cart at no charge to the customer. We will, however, record the serial number of each cart and try to recover any stolen carts.

  15. Most important things to remember…
    • Place the cart correctly at curbside by 6:30 am on your regular scheduled pickup day.
    • Be aware of significant charges for cart overloads and extras, as well as driver assistance to reposition your cart.
    • Leave the cart when you move.
    • Each time the driver leaves the cab it reduces the efficiencies of the automated system, which in time will increase the rate that our customers pay.